FAQ's – Individuals and Organizations

About

What is Keepook?

Keepook is a mobile app for exchanging and fulfilling promises . Keepook's cutting edge Trust Platform rewards honesty by assigning trust scores and issuing alternate trust cash or At.Cash tokens to its users for keeping their promises. Keepook is simple and fun to use.

It combines the best features of social media, messaging apps and rating apps to provide a social experience with a conscience. If you want to hold yourself accountable and mean what you say then Keepook It!

Where can I find Keepook ?

Keepook is available on the App store and Google Play store for you to download for free.

Why should an individual use Keepook?

If one or more of these apply to you Keepook then Keepook is for you!
  • Are you an individual that values honesty in yourself ?
  • Do you want to keep promises you made to yourself and to others?
  • Do you want to engage and support organizations and their causes?
  • Are you bold enough to handle the truth?

Why should an organization use Keepook?

If one or more of these apply to you then Keepook is for you!
  • Do you believe and stand behind the commitments you make to your customers, partners, employees and vendors?
  • Is Corporate Social Responsibility (CSR) core to you?
  • Are you willing to break away from the pack by standing behind your word?
  • Do you want to engage the community and increase support for your causes?
  • Are you bold enough to handle the truth?

What kind of organizations exist on Keepook?

Currently we have 4 different types of organizations on Keepook. These include student organizations, non-profits or registered 501 c corporations, businesses, and educational institutions.

Which countries is Keepook available?

At this time, Keepook is being piloted in the United States and Canada. We plan to launch Keepook in select global markets shortly, so stay tuned.

When was Keepook launched?

Keepook is a new-to-world application. It was soft launched in October 2019 as a pilot. The intent is to do a full launch in January 2020.

What is Keepook and AtCash's relationship?

ACash Inc. is the parent company of Keepook. AtCash specializes in digital trust solutions. AtCash Inc. is not to be confused with At.Cash, which is Keepook's reward currency.

Pricing

How much does Keepook cost to use for individuals?

Keepook is free to use for individuals. There is a premium membership with value added features for a monthly fee of $3.99.

How much does Keepook cost to use for organizations?

Organizations have a 2 months free trial post which they have to pay a monthly subscription fee based on organization type. Please review pricing on our website for details. Additionally, you can contact us at sales@keepook.com with queries.

Registration

How can I register on Keepook?

Individuals can register by entering name and mobile number. A one-time code will be sent to the registered mobile number. Once the code is entered, the registration will be done.

Organization can register with a contact email address and will need to fill basic information. Once the information is completed, the organization user will be given a temporary access to Keepook. Once the information is verified at our end, a confirmation email will be sent to the Organization registered email address to complete the subscription process.

Organizations have the option to enable payments (for donations) at registration. This will require the organizations to share additional documents at registration. Alternately, the organizations have the option to enable payments post registration.

Do I need to set up a login and password on Keepook?

Complete registration with your mobile number. You will be asked to validate a one-time password or OTP. Once you validate the OTP, Keepook remembers you and you will be able to access Keepook without login and password.

Why do I need to provide an email at registration?

Emails are used primarily for account recovery. If you want to transfer your Keepook account to get a new mobile number you will be asked to be verified on email. If you are unable to verify yourself, you may lose your account.

How do I set up my profile on Keepook?

Keepook requires very basic information at registration like your name and email. If you'd like you can improve the integrity of your profile by providing additional information within the profile section. You can also upload a profile picture on your Keepook profile page. The more information you provide, the better your experience.

What is a public profile and a private profile?

Public profiles can be searched and followed. The profile of a private user is private to its contacts. By default, organizational profiles are public and individual profiles are private. Individuals make change their profile to public in settings if they want people to find and follow them.

How can I find my friends on Keepook?

A friend on Keepook is a contact on your phone. When you register on Keepook and give us permission to sync your phonebook, all your contacts are synced. When you click on a new chat or promise, you can filter your contacts based on whether or not they are on Keepook. You can also search your friend's name in the search option to check if he/she is on Keepook.

How can I get my friends to download Keepook?

There are many options for you to share the Keepook download link with your friends. You can send an SMS, share the link on WhatsApp, email, FB messenger or ask them to go directly to the IOS app store and google play store to download.

What is the difference between friends, followers and following on Keepook?

Friends are on your phone book. You can send messages and promises to friends. "Followers" are people interested in your public profile and promises. If you have a private profile, you can only have your contacts follow you. You can follow individuals and organizations. If you have a public profile, people can also search and follow you.

Can I chat with my friends on Keepook?

Yes, you can. Keepook will allow you to chat, share promises, make voice calls, video calls, share images, stickers and emojis like any other chat app.

Promises

Who can you make promises to on Keepook?

You can make promises to yourself, with your friends and followers on Keepook. You can also make promises to groups and organizations.

Can I send a promise to a friend who is not on Keepook?

Yes, you can make a promise to any individual on your phonebook and available as a contact on Keepook. The promise is sent as a link via SMS to the individual's phone number. The individual will need to download Keepook in order to accept and see the message.

What are the type of promises I can make on Keepook?

You can make promises to individuals, groups and organizations.

You can make the following types of promises on Keepook:
  • Promise to yourself: I Promise Myself (IPM), I Promise the World (IPW),
  • Individual Promises: I Promise (IP), Promise Me (PM)
  • Conditional Promises: I Promise If (IP IF), Promise Me If (PM IF),
  • Group Promises: We Promise (WP), or I Promise the Group (IPG)

What is I Promise Myself (IPM)?

IPM is about self-improvement and self-love. You can create and fulfill promises to yourself. The promise can be about anything that is important for you. This is a private promise and is not visible by others. Additionally, votes on an IPM do not count towards a trust score or token issuance.

What is I Promise World (IPW)?

IPW is creating promises that matter to you. Visibility and voting on an IPW can be controlled. The users who are granted voting rights decide on whether the promise has been fulfilled or not. You may create IPW promises without voting, in which case they are treated similar to IPM promises from a trust score or token issuance perspective.

What is I Promise (IP)?

IP is about fun and meaningful promises .You can send a promise to anyone who is your contact on Keepook or an organization. IP Promise is your commitment to do something by a certain date. The individual/organization you make the promise to has to accept the promise and vote on whether you completed the promise or not. Their vote counts towards a trust score or token issuance based on the respective policies.

What is Promise Me (PM)?

PM is about fun and meaningful promises to others. You can send a promise to anyone who is your contact on Keepook. PM promise is a commitment you are asking from that individual. The individual you send the promise to has to accept the promise. You get to vote on whether you completed the promise or not. Your vote counts towards a trust score or token issuance.

What is I Promise If (IP IF) ?

IP IF is a conditional promise. They are two sub promises where the second promise is contingent on the first promise being fulfilled. Details of both promises must be completed when creating a promise. You can create a conditional promise only with individuals in your contact book. The receiver needs to accept the entire promise for it to become active. An IP IF promise starts first with a Promise Me (PM), where the receiver of the promise first commits to do something. You agree to an IP (IP) promise contingent on the receiver fulfilling their promise. Both promises must be fulfilled in order to consider the promise as kept.

What is Promise Me If (PM IF)?

PM IF is a conditional promise. They are two sub promises where the second promise is contingent on the first promise being fulfilled. Details of both promises must be completed when creating a promise. You can create a conditional promise only with individuals in your contact book. The receiver needs to accept the entire promise for it to become active. An PM IF promise starts first with an I Promise (IP), where you first commit to do something. The second party agree to a Promise Me (PM) promise contingent on you fulfilling your promise. Both promises must be fulfilled in order to consider the promise as kept.

What is We Promise (WP)?

We promise is a group promise. It is a promise where the group collectively makes a promise. You succeed and fail as a group. Either the group collectively delivers somethings or fails. There is no individual scoring. The majority marks the promise as complete. We promise does not count towards trust score. It does however, count for tokens. The first 10 people on a group promise will get the token split.

What is a sub-promise under We Promise (WP)?

Sub Promise are assignments of tasks to individuals under We Promise. Individuals are responsible for completion of sub promises assigned to them. Those with an admin role can create group sub-promises. Individual sub-promises can be of the IP or PM type. Sub promises results do not impact fulfillment of WP promise.

What is an I Promise the Group (IPG) promise?

An IPG is a promise that an individual makes to a group. Only the individual making a promise is responsible for the promise. Fulfillment of the promise is voted on by the group. Performance on an IPG affects trust score and tokens. It is similar to the IP with the difference that voting is determined by multiple members in a group. A simple majority marks the promise as complete for token issuance and trust score.

Is there a limit to the number of promises I can create on Keepook?

Currently, there is no limit to the number of promises you can create on Keepook.

What are Promise Wraps?

Promise wraps are like mini stories you can attach with your promise. They are visible only to the recipient and only once. They include gift wraps, confetti, images, video and audio. They are a fun thing to present to the person you are making a promise too. Be reminded that wraps only play back once. If you want to retain images or documents to a promise, you must attach it to the promise as a document.

What is Gift Wrap?

A gift wrap is an animation of a gift wrap available in various colors. You can gift wrap your promises to share with friends and bring a smile to their face.

What is Confetti?

You can send confetti with your promises. They play as an animation for the duration you define.

Can I send videos, voice message and images with the promises that I send?

Yes, you will have all the above options to make your promises more fun and meaningful.

What is the play icon on top of the promise page?

That is the preview button. If you want to simulate what your promise will look like to the recipient, you can click that button.

Can I restrict who can see my promises?

Yes, you can restrict who can see your promises. Each promise type has its own restrictions. Most promises are private by design. You can control the visibility settings on the promises.

What is the dashboard?

The dashboard is your home page on the app. It shows a summary of your key statistics on Keepook. It shows an overview of your performance on Keepook. The statistics include the number of friends, number of promises, At.Cash tokens earned, promises distributions stats, and trust score. It also shows your latest 3 promises and allows you to filter by certain criteria or display all promises.

How do I let the recipient know that a promise has been completed?

You can mark a promise by clicking "Request vote". It is on the promise details page. This lets the receiver know that the promise has been completed.

Can I attach a proof that the promise has been completed?

Yes, you can attach proof that the promise has been completed. Go to promise details, click edit and attach document/proof. Once you are done, you can request vote.

Causes

What are causes and how do they differ from promises?

Causes are more aspirational than promises. A promise is a firm commitment to do something. A cause on the other hand is an honest effort or aspiration. Only organizations can create causes on Keepook.

How do I support a cause?

Individuals can follow organizations and create sub-causes as initiatives to support main cause.

What is an initiative and how do I create one?

You can follow organizations and be informed of their causes in public alerts. If you would like to participate in a specific cause, you can click on the cause to see details. If the organization has enabled the ability to create initiatives for the main cause, you will see the option to create one. Once the initiative is created, it will display under the main cause created by the organization and the initiator will receive alerts.

Can I vote for causes on Keepook?

You can upvote or downvote organizations' causes on Keepook by visiting the organization profile.

Can I raise funds to promote and support causes that I believe in?

Unless you are a registered organization you cannot raise funds on our platform but you can definitely support an organization and cause on Keepook. You can donate to organizations and support an organization by creating related initiatives under an organization cause.

Can organizations raise donations on Keepook? How?

Organizations can raise donations on Keepook if the organization has completed the payment enablement process on Keepook. Organizations have the option to enable payments at registration or post registration, in accounts, under settings on Organization profile.

Can I donate to organizations on Keepook? How?

You can donate to the organization provided the organization has enabled the donation option to receive donations on Keepook. You can donate using a major credit card. Select the organization or initiative and click on donate.

Promise Voting

Who votes on my promise?

Voting on a promise type is dependent on the promise type. In individual promises there is a liable party and a receiving party. For example, in I Promise, the person making the promise is liable and the person receiving the promise votes. The opposite is true in PM.

Can I control who can vote on my promises?

On IPW promise, you can control who can vote on your promises. It can be restricted to specific contacts or followers or be enabled to the entire platform (in the case of premium members).

Can I select a voting time period?

Yes, for public promises you can set the time window for promises. For private promises you can indicate a task is done by requesting early vote.

What is Request_vote?

When you are done with a promise, you can signal it complete by requesting vote.

Can I vote for my friends, followers and the ones I am following on Keepook?

The ability to vote depends on the promise type. For individual promises, the deciding party votes. For public promises, the individual setting the promise sets restrictions on who can vote.

What % needs to vote in order for the promise to be considered fulfilled?

There is a window for which voting is open. By default, individual promises are open for voting for 72 hours. For public promises that is set by the individual and for group promises that is set by the system. If there is no time period, it defaults to the system window. As long as majority (51%) of the people who voted considered the promise fulfilled, it is marked as fulfilled. If it is still within the voting window, people can continue to vote even though the promise is closed.

What does the "Free Pass" option mean when Voting ?

You can select the free pass option if the liable party has not fulfilled but you do not want their trust score to be impacted. This is like saying, "you didn't do it, but I give you a free pass on this one!"

What is open and closed poll on voting?

Open poll is when everyone can view the voting result on the promise. Closed poll is when the voting result are hidden from everyone. Open and closed poll options are available on IPW and group promises and can be defined when the promise is being created. If there is no option selected then by default the voting will be as an open poll.

Disputes

What if I lie in my voting?

Voting is a privilege. The whole platform is based on truth. Only you and the counter party really know if a promise was fulfilled. If you consistently lie about fulfilled promises, there will likely be disputes. We will be monitoring for suspicious behavior. We encourage you to always vote true. Remember someone’s reputation depends on it and what goes around, comes around!

What if I and the voting party disagree?

If you feel like you completed the promise and the receiving party votes that you didn't, you have two options. The first is to request a time extension or the second is to submit it for reconsideration with additional proofs. In both cases the counter party will have to accept. If you strongly believe the party is acting dishonestly you can contact us with the proof to remove the negative impact from your scoring. Our decision will be final based on the evidence presented to us. In the future we will be implementing a more robust dispute mechanism.

Trust Score and At.Cash Tokens

What is Trust Score?

Based on your ability to fulfill promises, Keepook's proprietary algorithms will produce an overall trust score to share with friends, family, and followers. This score is displayed on your profile, but can be disabled for viewing, if you like.

How can I improve my Trust Score?

You can improve the trust score by improving any of the factors. Please review the breakdown of trust score. While we are transparent about how we calculate the trust score we do not disclose the exact criteria for each.

I have fulfilled many promises but my percentage doesn't reflect the correct percentage?

The trust score is more than the percentage of your promises kept versus eligible promises made. There are several other factors that make up the trust score which are:

  1. Promises kept
  2. Number of promises
  3. Length of relationship with platform
  4. Frequency of promises
  5. Type of promises (mix)
  6. Unique relationships on platform

What are At.Cash Tokens ?

At.Cash tokens are alternate cash rewards that you will earn based on your performance and engagement on Keepook. You can earn maximum 15 At.Cash tokens in a month. There are 4 badges and levels to reach on At.Cash tokens.

  • Level One - Seeker
  • Level Two - Champion
  • Level Three - Guru
  • Level Four - Enlightened

How can I earn At.Cash tokens?

All promises with a counterparty that have been voted as "kept" allow you to earn an At.Cash token. Promises to self which have no voting counterparty (such as IPM) do not allow you to earn At.Cash tokens. As an incentive to voters, a voting part earns 0.1 of a token. If there is more than one voter than 0.1 of a token is split between them. If there are more than ten members in the group, the first 10 people get the token split.

Can I earn At.Cash tokens on group promises?

The token is split between group members (1 token is split between group) on group promises. If there are more than ten members in the group, the first 10 people get the token split.

What are the badge levels on At.Cash Tokens ?

There are 4 levels or badges on At.Cash depending on how many tokens you earn. Our token policy explains limitations on tokens. Both individuals and organizations earn tokens.

  • Until 25 = Seeker
  • 25 - 49 = Champion
  • 50 – 74 = Guru
  • 75+ = Enlightened

Is there an expiry on At.Cash Tokens?

Yes, tokens begin to expire if there is has been no activity on your Keepook account for 3 months on a continuous basis. Each month following, you expire 20% of your tokens. If you restart your activity again, the calendar resets. The tokens that are once expired cannot be reclaimed.

Alerts

What are my alerts?

Every time you create a promise, you will receive an alert on Keepook as confirmation that your promise has been created. You can review the list of 'my alerts' by going to the alert page and clicking on the 'my alerts' tab. You can apply a filter to search for specific instances in my alerts

What are public alerts? What is the difference between private and public alerts?

Public alerts are alerts for public promises made by organizations and individuals you are following. Private alerts are alerts on promises you have made.